Cancellation, refund and deposit policy

Cancellation, Deposit & Refunds

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Deposits
A deposit may be required to secure your booking and confirm commencement of works. The deposit amount will be clearly stated in your quotation or contract. Deposits are used to cover administrative costs, scheduling, and the ordering of materials.

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Cancellations by the Client
If you wish to cancel your project after acceptance of a quotation or contract, you must notify us in writing as soon as possible.

• Cancellations made before work has commenced may be eligible for a partial refund of the deposit, less any costs already incurred, including administration, design work, or materials ordered.

• Cancellations made after work has commenced are not eligible for a deposit refund, and you may be liable for costs incurred up to the date of cancellation, including labour, materials, and any committed expenses.​

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Cancellations by Optimum Build & Renovations Ltd
We reserve the right to cancel or suspend a project due to unforeseen circumstances beyond our control, including safety concerns, non-payment, or lack of site access. In such cases, any unused portion of the deposit will be refunded where applicable.

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Refunds
Any approved refunds will be processed using the original payment method where possible and within a reasonable timeframe. Refunds do not apply to completed work, services already provided, or materials purchased specifically for the project.

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Cooling-Off Period
Where applicable under consumer protection law, clients may have a statutory cooling-off period. If you cancel within this period, any payments made will be refunded, minus reasonable costs for work already completed or materials supplied in accordance with legal guidelines.